Privacy Policy

1. Introduction

This Privacy Policy aims to inform users of the website https://neova.tech (hereinafter referred to as “the Website”) about how their personal data is collected, processed, and protected by Neova, in its capacity as Data Controller.

Neova is a French company specialising in the development of custom automation agents designed for growing businesses. In the course of its activities, Neova may collect and process certain personal data, particularly through its website, contact forms, customer relationship management tools, and marketing campaigns.

Mindful of its users’ privacy, Neova is committed to processing personal data transparently, confidentially, and securely, in compliance with the applicable regulations — in particular, the General Data Protection Regulation (GDPR – EU 2016/679) and the French Data Protection Act (Loi Informatique et Libertés).

This policy applies to all visits to the Website, as well as to all services provided by Neova that involve the processing of personal data.

2. Data Collected

Neova collects only the personal data strictly necessary for its business activities, client relationship management, and service optimisation. This data is collected directly from users via the forms available on the Website or through professional exchanges.

2.1 Data collected via the Website

When you fill out a form on our Website (contact form, newsletter subscription, etc.), we may collect the following data:

  • First and last name

  • Email address

  • Company name

  • Company size (number of employees)

  • Estimated or intended budget

  • Personalised message content

2.2 Data collected automatically

Browsing data may also be collected automatically through the use of cookies, such as:

  • IP address

  • Browser type and device used

  • Pages visited

  • Duration of visit

  • Actions taken on the Website

For more information on the use of cookies, please refer to our Cookie Policy.

2.3 Data from tools used

Neova uses automation tools to centralise and structure the data collected. These tools are integrated within our internal processes for prospecting, sales management, and lead qualification.

3. Purposes of Processing

The personal data collected by Neova is used solely to ensure the smooth operation of its commercial activities and the quality of its services. It is processed strictly for professional purposes and is never sold to third parties.

3.1 Primary Purposes

Data is processed for the following purposes:

  • Contact management: responding to enquiries submitted through the contact form.

  • Lead qualification: analysing the needs and characteristics of potential clients (company size, budget, etc.).

  • Commercial prospecting: offering services tailored to identified needs.

  • Client relationship management: ensuring the follow-up of discussions, ongoing projects, or upcoming collaborations.

  • Prospect segmentation: categorising contacts according to business criteria to optimise our sales approach.

  • Newsletter preparation: building a qualified database of users interested in our services.

3.2 Legal Basis for Processing

In accordance with the GDPR, Neova’s data processing activities are based on one of the following legal grounds:

  • Neova’s legitimate interest in developing its commercial activity and optimising its prospecting.

  • The explicit consent of the individual, where required (e.g., newsletter subscription or cookie acceptance).

  • The performance of pre-contractual measures requested by the data subject (e.g., quotation or information request via a form).

4. Data Retention Period

Neova retains personal data only for the time necessary to fulfil the purposes for which it was collected, in accordance with CNIL recommendations.

4.1 Contact form data

  • Retention period: 3 years from the date of the last active contact (e.g., email reply, link click, appointment scheduling).

  • Purpose: to enable relevant commercial follow-up while respecting the maximum retention period permitted for prospect data.

4.2 Newsletter data (upcoming)

  • Retention period: 3 years from the last interaction (or until consent is withdrawn).

  • Purpose: to send relevant information to interested users while respecting their right to erasure.

4.3 Client data

  • Retention period: 5 years from the end of the commercial relationship.

  • Purpose: legal obligation related to commercial limitation periods (Article L110-4 of the French Commercial Code).

4.4 Technical data and cookies

Retention periods vary depending on the type of cookie (see Cookie Policy).
Examples:

  • Session cookies: limited to the browsing session.

  • Audience measurement cookies (e.g., Google Analytics): up to 13 months maximum.

4.5 Deletion or anonymisation

At the end of these retention periods, data is either:

  • Permanently deleted, or

  • Anonymised for statistical or internal analytical purposes.

5. Data Recipients

Personal data collected via neova.tech is intended strictly for internal use, within the purposes described in Section 3.

5.1 Internal access at Neova

  • Only the two founders of Neova Technologies have access to personal data.

  • They are bound by strict confidentiality and security obligations.

  • Access is restricted, secured, and regularly audited.

5.2 Service providers and technical processors

Neova engages certain service providers to ensure specific technical functions of the Website. These providers may, in some cases, have limited access to data, solely within the scope of their duties.

Such providers act as data processors under the GDPR and are bound by strict contractual commitments ensuring the confidentiality, integrity, and security of the data processed.

5.3 No unauthorised transfer

Neova does not sell, rent, or share personal data with unauthorised third parties.
No personal data is transferred outside the European Union, except when using tools certified or compliant with GDPR requirements.

6. Data Security

Neova Technologies places the highest importance on protecting its users’ personal data. Appropriate technical and organisational measures have been implemented to ensure a security level adapted to the associated risks.

6.1 Security measures implemented

  • Restricted access: only the founders of Neova, bound by confidentiality obligations, have access to personal data.

  • Secure servers: data is hosted on Neova’s servers located in Germany and Switzerland, both recognised for their strong security standards.

  • Access protection: tools used are secured with robust passwords and are accessible only from secure environments.

  • Encryption: data is end-to-end encrypted and access is continuously monitored.

  • Regular updates: the website and its extensions (WordPress, Elementor, etc.) are regularly updated to prevent known vulnerabilities.

6.2 Inherent limitations of the online environment

Despite all precautions, no system is entirely infallible. In the event of a personal data breach posing a risk to individuals’ rights and freedoms, Neova commits to notifying the CNIL within the legally required timeframe, and, if necessary, the affected individuals.

7. Your Rights Regarding Personal Data

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights regarding your personal data:

7.1 Right of access

You may request confirmation as to whether your personal data is being processed and access the following information:

  • The purposes of processing;

  • The categories of data concerned;

  • The recipients or categories of recipients;

  • The retention period;

  • The existence of your rights (rectification, erasure, objection, etc.).

7.2 Right to rectification

You may request the correction of inaccurate data concerning you, or that incomplete data be completed.

7.3 Right to erasure (“right to be forgotten”)

You may request the deletion of your personal data, particularly when:

  • It is no longer necessary for the purposes for which it was collected;

  • You withdraw your consent (when processing is based on consent);

  • You object to the processing and there are no overriding legitimate grounds for it.

7.4 Right to restriction of processing

You may request a temporary suspension of the processing of your data, for instance if you contest its accuracy or object to its use.

7.5 Right to object

You may object, on grounds relating to your particular situation, to any processing of your personal data based on Neova’s legitimate interest.
You also have the right to object at any time to the processing of your data for marketing purposes.

7.6 Right to data portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller, where processing is based on your consent or the performance of a contract.

7.7 Right to withdraw consent

Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7.8 Right to lodge a complaint

You have the right to lodge a complaint with the CNIL (www.cnil.fr) if you believe your rights have not been respected.

7.9 Exercising your rights

To exercise your rights, you may contact Neova by email at:
office@neova.tech

or by post at:
Neova Technologies – 160 Route du Catton, Ceyzérieu, France

We are committed to responding to your request within a maximum of 30 days from its receipt.

8. Changes to the Privacy Policy

Neova reserves the right to amend this Privacy Policy at any time to ensure its compliance with current legislation or to reflect changes in its business, technological, or organisational practices.

In the event of a substantial modification (particularly regarding processing purposes or users’ rights), Neova undertakes to inform you clearly and accessibly, either via an information banner on the Website or by email if you have provided your address.

We recommend reviewing this page regularly to stay informed of any updates or modifications.
The date of the latest update is shown at the top of this page.

9. Contact

For any questions relating to this Privacy Policy, the exercise of your rights, or the processing of your personal data, you can contact us at:

Camille Gerbier

Neova Technologies
Status : Entrepreneur individuel
Address : 160 Route du Catton, 01350 Ceyzérieu, France
Email : office@neova.tech

We are committed to handling your requests as promptly as possible, in compliance with applicable legal obligations.